Privacy & Diversity Policy

Privacy Policy

TEFL Universal is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and safeguard your data.

The Data Controller

TEFL Universal is the data controller for any personal information you provide to us in relation to enquiries about our products and services, and when registering as a client or candidate.

What Information We May Collect

We may collect personal and sensitive personal data, including but not limited to:

• Name, address, and date of birth
• Contact details (email address, telephone number, etc.)
• Education and employment history (where applicable)

How We Use Your Information

The information you provide enables us to offer you the best possible services. This may include internal record-keeping, contacting you about relevant courses and offers, maintaining our business relationship, sending your profile to clients for job opportunities (with consent), and fulfilling contractual obligations.

Data Retention & Security

We retain personal data only for as long as required by law and as necessary to provide our services. We are committed to ensuring your information is secure and have implemented physical, electronic, and managerial procedures to safeguard the data we collect.

Your Rights

As the data subject, you have the right to access, correct, or delete your personal data, restrict processing, and withdraw consent at any time. We will not sell, distribute, or lease your personal information to third parties unless required by law or with your explicit consent. To request details of the personal data we hold about you, please email us at info@tefluniversal.com.

Diversity Policy

At TEFL Universal, we are committed to fostering an environment that is inclusive, respectful, and welcoming to all. We recognise that our learners, staff, and partner organisations come from diverse backgrounds, and this diversity enriches our community and strengthens our ability to deliver high-quality services.

Our Commitment

We actively promote equality of opportunity and ensure that no individual is discriminated against on the grounds of race, colour, nationality, ethnic or national origin, religion or belief, gender, gender identity, sexual orientation, marital or civil partnership status, disability, neurodiversity, or age.

In Practice

• We encourage mutual respect and cultural sensitivity in all interactions.
• We value the different perspectives that each person brings.
• We strive to make our services accessible and inclusive for all.
• We work only with partner organisations that share our values of inclusivity.